This post’s title could lead to a long, insightful article about things we do which are counter-productive to our role as support techs.
Instead, it will be a link to an SNL sketch on YouTube; actually, if we can just not do any of the things in this video, we can go a long ways toward being a good support engineer.
I post this with some trepidation; it could be just a matter of time until SNL sketches disappear from YouTube due to possible copyright issues. Until then, enjoy.
I like pretending like you don’t know what you’re doing just to give the computer guy something to do. Not that I‘ve ever done that before, but…
Oh yes, we love that. ;-) It gives us something to pretend to fix.
The best part of the clip is where Jamie Foxx repeats the user ID incorrectly and Fallon (Nick Burns) pretends not to notice because that’s not where the script is supposed to go… nice save. And yes, I guess I’m a nerd to have noticed that…