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What if managers had to do tech support?

Published
by
Phil Crissman
on May 18, 2006
in Asides
.

Not sure how I missed this one; I must have been sleeping.

What if managers had to do tech support? is worth a read.

3 Responses to “What if managers had to do tech support?”

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  1. 1 Bryce
    May 18, 2006 at 9:01 pm

    An amazing thing to imagine. Thought-provoking read.

    I’ve worked in both types of environments and I can definitely say I prefer each for its own reasons. While I like working with the end-user, I’ve also enjoyed separating myself a bit. There are advantages to both but it would seem there are more disadvantages to customer-employee separation.

    Good read!

  2. 2 Andy Block
    May 19, 2006 at 7:39 am

    Hey Phil thanks for your comments on my blog regarding the current condition of the prosperity movement; they were well received.

    Gapper and I went to lunch yesterday and I told him about a new gateway/firewall I installed at home. It’s called ClarkConnect; have you heard of it?

    If you haven’t heard of it, ClarkConnect is a Linux-based gateway that just installs onto an old PC (I think it’s based on Red-Hat Linux, but not entirely sure). It takes two NIC cards (one to get the DHCP from you cable/DSL modem, one to connect to your LAN). Then I just use my wireless router as an access point.

    ClarkConnect is really slick; Gapper said you were a Linux guru, so I thought this might interest you. It’s got a proxy server, content filter, advanced firewall, I guess this makes me a Linux newbie. Now if I can only figure out how to use the command line!

  3. 3 Phil Crissman
    May 19, 2006 at 10:40 am

    ClarkConnect sounds interesting. I don’t know that I’m a Linux Guru — but I guess I know my way around. I imagine you won’t need to use the command line much, on that machine, so you should be okay! If you really want to learn Linux, I would just suggest picking an old, unused PC and installing a few different versions of Linux on it. It’s not that hard… ;-) Have fun.

    If you don’t have a “spare” PC, another way to learn is cygwin — it emulates a Linux command shell on a Windows computer, and provides a lot of Linux programs and utilities that you can run and use on a Windows machine. It’s a good way to start learning the linux command line…again, if that’s something you want to do. It can come in handy, though.

    Thanks for stopping by!

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